Hold & Cancellation Forms

Please use the forms below if you need to request a hold or cancellation.

Please note we cannot take hold or cancellation requests over the phone.

Hold Form

Members can put their memberships on hold for a prepaid fee of $7 per week or $28 per month (minimum 1 week hold when placing holds).

Cancellation Form

You can cancel your membership at any time, however we ask that you give us:

  • 30 days notice for a 6 month membership
  • 60 days notice for a 1 year membership
*If you are moving more than 30km away please upload one of the following items in the upload box in the form above:
  • Lease or rental agreement
  • Insurance documents, like homeowner's, renter's, or life insurance policy or statement
  • Mortgage deed, if it states that the owner uses the property as the primary residence
  • Mortgage or rental payment receipt
  • Driver's license, state ID, or change of address card
  • Mail from motor vehicle or other government agencies with your address(s) listed
  • Official school documents, including school enrolment, ID cards, report cards, or housing documentation
  • Internet, cable, or other utility bill (including any public utility like a gas or water bill) or other confirmation of service (including a utility hook up or a work order)
  • Phone bill showing your address (cell phone or wireless bills are acceptable)
  • Statement from bank or financial institution showing your address
  • Postal Service change of address confirmation letter
  • Pay stub showing your address
  • Letter from a current or future employer that you've relocated for work
  • Moving company contract or receipt showing your address
  • Naturalization Papers signed and dated within the last 60 days or Green Card, Education Certificate or VIA (if you moved to the Canada from another country)